How COVID-19 impacts your order
We're currently experiencing shipping pick up & delivery issues with all carriers due to COVID-19, here are some important notes on how this will impact your order:
- Being short staffed please allow a little extra time for order processing
- Order delivery is occasionally delayed due to USPS & UPS issues
- Contacting our sales team expect longer than normal response times
- The Contact Us page remains the fastest way to reach us regarding questions of products, order inquiries, cancellation requests & returns requests.
Due to outdoor patio & lawn furniture being our most high-demand items please allow a bit more time for our staff to process & ship out those orders. Please note we ship all furniture out from our Ontario, California warehouse on Mondays-Fridays only due to no staff in warehouse on weekends.
Rest assured any orders placed after 3:00pm on Friday, Saturdays or Sundays will be shipped out promptly first thing on Monday morning (if that Monday happens to be a holiday then the order(s) will ship out the next non-holiday business day).
FAQ's During Covid-19 Pandemic:
Q: Can I still place an order with QSR-unlimited? And will it still get delivered?
A: Yes, you can; and yes, we will. QSR-Unlimited's business activities are still continuing. Our estimated delivery times are accurate to the best of our knowledge, but state-level and national-level imposed pandemic rules may affect some USP and USPS orders. We will do our best to be as accurate as possible regarding updated delivery times on the order checkout page for each item.
Q: What's the status of my order and delivery?
A: You can track your order and deliveries from the Order Tracking page on QSR-Unlimited.com. Contact details for the carrier are displayed there as well for your convenience. If an order includes multiple items, each may have separate delivery dates and tracking information as stated above.
Q: Why are some items taking longer to ship, showing as "processing"?
A: With many states issuing stay-at-home orders due to COVID-19, some of our shipping partners (as stated above have had to reduce their staff significantly. Sometimes that means that warehouses have taken longer than normal to get your order on a truck. We have done our best to ensure that our delivery estimates are accurate. We are doing everything possible to ensure the safety of everyone in our network and we appreciate your patience.
Q: Can I still make returns?
A: Yes, though there may be some delays as our vendors continue to comply with local or state regulations at their warehouses. Returns can be initiated by contacting us on our Contact Us page and we will email you specific instruction on how to complete your refund and/or return..
Q: Is it safe to receive orders?
A: For guidance on coronavirus, please refer to the World Health Organization website. Here is an excerpt from their website as of April 3, 2020- "The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, shipped and exposed to different conditions and temperatures is also low."
Q: What is QSR-Unlimited.com doing to keep our customers and staffing team safe?
A: QSR-Unlimited is committed to ensuring the safety of both our customers and employees. Our employees (other than packers located at our warehouses in California and New Jersey) are for the time being working from home processing online orders and customer inquiries. Our warehouses are following social distancing protocol and other official directives.
Q: How can I help those impacted by COVID-19?
A: QSR-Unlimited.com suggests during this COVID-19 please follow all directives & regulations in place from your local or state agencies and to practice social distaccing as best as possible.
"If we all work together as a team, we will all rise up to a better place after these trying times are over." - QSR- Unlimited Sales Director